Shipping Policy
Shipping Policy for Cutiecarenie Perfume Brand
Effective Date: March 21, 2025
At Cutiecarenie, we want to ensure that your shopping experience is seamless and that your products arrive safely and on time. This Shipping Policy outlines the details of our shipping procedures, including shipping rates, delivery times, and other important information. Please read the following to better understand how we process and deliver your orders.
1. Shipping Methods and Delivery Times
We offer a variety of shipping methods to cater to different customer needs. Shipping times are estimates and may vary depending on your location and the availability of products.
- Domestic Shipping (within the United States):
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Next-Day Shipping: 1 business day (for orders placed before 12:00 PM PST)
- International Shipping: We offer international shipping to select countries. Delivery times for international orders typically range from 7-14 business days depending on the destination.
Please note that shipping times are estimates and can be affected by factors such as weather, customs delays, or third-party carriers.
2. Shipping Rates
Shipping costs are calculated based on your shipping address and the shipping method you choose at checkout. The total cost of shipping will be displayed before you complete your order.
- Free Domestic Shipping: We offer free standard shipping on orders over $50 for domestic customers within the United States.
- International Shipping Rates: International shipping rates vary depending on the destination. You will be provided with the exact shipping cost at checkout.
3. Order Processing Time
Orders are processed and shipped within 1-2 business days after the order is placed, excluding weekends and holidays. Please note that orders placed during high-demand periods, such as holidays, may take longer to process.
If there are any delays in processing or shipping your order, you will be notified via email.
4. Shipping Restrictions
- P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical address for delivery.
- International Customs and Duties: For international orders, customs duties, taxes, and import charges may be applied by your local customs office upon arrival. These charges are the responsibility of the customer and are not included in the shipping costs. Please check with your local customs office for more information.
- Shipping to APO/FPO Addresses: We do not currently ship to military APO/FPO addresses.
5. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking number to track the status of your order via the carrier’s website.
6. Shipping Issues and Delays
While we make every effort to ensure timely delivery, unforeseen circumstances can cause delays. If you experience issues with shipping, such as missing or delayed deliveries, please contact us immediately at info@cutiecarenie.com. We will work with the carrier to resolve any issues and keep you updated on the status of your order.
7. Lost or Damaged Items
We take great care to ensure that your items are packaged securely. However, in the rare event that an item is lost or damaged during shipping, please contact our customer service team within 7 days of receiving your package. We will initiate an investigation with the carrier and offer a refund or replacement depending on the situation.
8. Address Changes
Once your order has been shipped, we cannot change the delivery address. Please ensure that the shipping address is correct before submitting your order. If you notice an error in your shipping address, please contact us immediately, and we will do our best to assist you before the order is shipped.
9. Order Cancellations
Once your order has been processed and shipped, we cannot cancel it. However, if you need to cancel an order before it is shipped, please contact us as soon as possible. We will do our best to assist you.
10. Customer Support
If you have any questions or concerns about your shipment, please feel free to reach out to our customer support team. We are here to assist you.
Contact Information:
Email: info@cutiecarenie.com
Phone: (213) 555-0198
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM PST
11. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes to this policy will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about our shipping practices.