Shipping Policy

Effective Date: January 2, 2025

At CutieCarenie, we are committed to ensuring that your orders are delivered quickly and securely. This Shipping Policy outlines our shipping methods, costs, timelines, and other important details to help you have a seamless shopping experience.

1. Shipping Methods

We offer the following shipping options:

  1. Standard Shipping:

    • Estimated Delivery: 5-7 business days
    • Cost: $5.99 (Free for orders over $50)

  2. Expedited Shipping:

    • Estimated Delivery: 2-3 business days
    • Cost: $15.99

  3. Overnight Shipping:

    • Estimated Delivery: Next business day (for orders placed before 2 PM EST)
    • Cost: $29.99

2. Order Processing

2.1. Processing Time:

  • Orders are processed within 1-2 business days.
  • Orders placed after 12 PM EST or on weekends/holidays will be processed the next business day.

2.2. Order Confirmation:
You will receive an email confirmation with order details and an estimated delivery date once your order is processed.

3. Shipping Coverage

3.1. Domestic Shipping:
We ship to all states within the United States, excluding P.O. boxes and APO/FPO addresses.

3.2. International Shipping:
Currently, CutieCarenie does not offer international shipping.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment through the carrier’s website.

5. Delivery Timelines

While we strive to meet our estimated delivery timelines, delays may occur due to the following factors:

  • Weather conditions
  • Carrier delays
  • Holiday schedules

If your order does not arrive within the expected timeframe, please contact us at info@cutiecarenie.com or call (712) 784-3563 for assistance.

6. Shipping Costs

6.1. Free Shipping:
Enjoy free Standard Shipping on orders over $50.

6.2. Shipping Fees:
Shipping fees are non-refundable, except in cases where the error is on our part (e.g., incorrect or defective item).

7. Lost or Damaged Shipments

7.1. Lost Packages:
If your package is lost in transit, contact us immediately at info@cutiecarenie.com. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.

7.2. Damaged Items:
If your order arrives damaged, please notify us within 7 days of delivery. Provide photos of the damaged items and packaging for review.

8. Returns Due to Incorrect Address

If an order is returned to us due to an incorrect or incomplete address provided at checkout:

  • We will contact you to confirm the correct address.
  • You will be responsible for additional shipping costs to resend the package.

9. Holiday Shipping

During peak holiday seasons, delivery timelines may be extended. To ensure your order arrives on time, we recommend placing your order early.

10. Contact Us

For questions or concerns about our Shipping Policy, please contact us:

  • Email: info@cutiecarenie.com
  • Phone: (712) 784-3563
  • Address: 805 Pearl St Walnut, Iowa (IA), United States