Sales Policy

Sales Policy for Cutiecarenie Perfume Brand

Effective Date: March 21, 2025

Thank you for choosing Cutiecarenie as your destination for luxurious and high-quality perfumes. This Sales Policy outlines the terms and conditions governing the purchase of products from Cutiecarenie. By placing an order through our website www.cutiecarenie.com, you agree to adhere to this policy. Please review the following carefully to understand our sales practices.

1. Product Availability and Pricing

  • Product Availability: We strive to ensure the availability of all items listed on our website. However, due to high demand or unforeseen circumstances, some products may be temporarily out of stock. We will notify customers if an item they ordered is unavailable and provide options such as backorders or refunds.
  • Pricing: All prices listed on our website are in US Dollars (USD) unless otherwise stated. We reserve the right to change prices at any time without notice. Prices for products are subject to change due to currency fluctuations, supply chain costs, or promotional discounts.

2. Order Placement and Confirmation

  • Placing an Order: When you place an order, you will receive an email confirmation acknowledging receipt of your order. This email does not constitute acceptance of your order. A contract for the sale of goods will be formed only when the order is shipped.
  • Order Changes: Once an order has been confirmed and processed, it is generally not possible to make changes. However, if you need to adjust your order, please contact our customer service as soon as possible, and we will do our best to assist you.

3. Payment Methods

We accept the following forms of payment:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay and Google Pay (where applicable)

All payments are processed securely through trusted payment gateways. You will not be charged until your order is processed and shipped. By submitting your payment details, you confirm that you have the legal right to use the payment method provided.

4. Shipping and Delivery

  • Shipping Rates and Delivery Time: We offer various shipping options, which will be available at checkout. Delivery times vary based on the selected shipping method and your location. Estimated delivery times are provided during checkout and are subject to change based on third-party carriers.
  • International Shipping: We offer international shipping to select countries. Please note that international customers are responsible for any customs duties, taxes, and import charges.
  • Order Tracking: Once your order has shipped, you will receive an email with tracking information to follow the status of your delivery.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase from Cutiecarenie. If for any reason you are not happy with your order, we offer a return or exchange policy under the following conditions:

  • Eligibility: Items must be returned within 30 days of the delivery date. To be eligible for a return or exchange, products must be unused, unopened, and in their original packaging.
  • Non-returnable Items: We cannot accept returns or exchanges for opened or used products due to health and safety regulations. These include products that are damaged or missing their original tags.
  • Return Process: To initiate a return or exchange, please contact our customer service team at info@cutiecarenie.com for instructions. Returns must be shipped to the return address provided, and customers are responsible for return shipping costs unless the product is defective or damaged.
  • Refunds: Once your return is processed, you will receive a refund to the original payment method. Refunds may take up to 10 business days to appear in your account, depending on the payment method.

6. Sales Tax

Sales tax is applied to orders based on your shipping address and the applicable tax rate for that jurisdiction. Sales tax rates are calculated at checkout. If you are tax-exempt, please contact our customer service team to provide the necessary documentation.

7. Promotions and Discounts

  • Promotional Offers: We may offer promotional discounts, codes, and seasonal sales events from time to time. Promotions are subject to terms and conditions, and each promotion may have its own specific rules regarding eligibility and redemption.
  • Gift Cards: If applicable, gift cards can be used as payment for products purchased from our website. They cannot be exchanged for cash.

8. Customer Support

Our customer support team is here to assist you with any questions or issues regarding your order. You can reach us at:

Customer Service Contact Information
Email: info@cutiecarenie.com
Phone: (213) 555-0198

Our team is available Monday through Friday, from 9 AM to 5 PM PST, excluding holidays.

9. Limitation of Liability

Cutiecarenie is not liable for any indirect, incidental, or consequential damages resulting from the purchase or use of our products. Our liability is limited to the total value of the products purchased.

10. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes to this policy will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed of any changes.

Contact Information

If you have any questions regarding our Sales Policy, or need assistance with your order, please contact us:

Cutiecarenie Perfume Brand
1234 Blossom Ave, Suite 101
Los Angeles, CA 90001, USA
Phone: (213) 555-0198
Email: info@cutiecarenie.com
Website: www.cutiecarenie.com