Refund and Returns Policy

Refund and Returns Policy for Cutiecarenie Perfume Brand

Effective Date: March 21, 2025

At Cutiecarenie, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a flexible return and refund policy to ensure you have a seamless shopping experience. Please read the following Refund and Returns Policy carefully to understand how we handle returns, refunds, and exchanges.

1. Returns

We accept returns on eligible items, as long as they meet the criteria outlined below:

  • Return Period: You can return any unused and unopened products within 30 days of the date of delivery.
  • Condition for Returns: All returned products must be in their original, unopened packaging with the tags attached. Products that are used, opened, or damaged in any way cannot be returned.
  • Non-Returnable Items: Due to health and hygiene regulations, we are unable to accept returns on the following:
    • Opened or used products (including perfumes or fragrances).
    • Items that are not in their original packaging or are missing tags.

2. How to Initiate a Return

If you wish to return an item, please follow these steps:

  1. Contact Customer Service: Email us at info@cutiecarenie.com or call (213) 555-0198 to request a return authorization. Please provide your order number and a description of the item you wish to return.
  2. Return Authorization: Once we receive your request, we will provide you with detailed instructions and a return address. Please note that returns cannot be processed without prior authorization.
  3. Return Shipping: You will be responsible for the return shipping costs, unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure that your return is safely delivered.
  4. Packing: Ensure that the item is securely packaged for return to avoid damage during transit.

3. Exchanges

If you would like to exchange a product for a different size or fragrance, we are happy to assist you. Exchanges can be initiated in the same way as a return:

  • Contact our customer service to request an exchange and we will guide you through the process.
  • Please ensure the item is in its original condition and packaging for the exchange to be accepted.

4. Refunds

Once we receive your return and it is inspected for compliance with our policy, we will issue a refund based on the following conditions:

  • Eligibility: We will refund your original purchase amount minus any shipping charges, provided the returned item meets our return requirements (unused, unopened, and in its original packaging).
  • Refund Process: Refunds will be processed to the original payment method used during purchase. Depending on your payment method, refunds may take up to 10 business days to appear in your account.
  • Partial Refunds: In cases where the item is returned with missing packaging or damaged, we may offer a partial refund at our discretion.

5. Defective or Damaged Products

If your item is defective or arrives damaged, please contact us immediately. We will offer a full refund or replacement, depending on your preference, and cover the cost of return shipping. You will need to provide photographic evidence of the damage or defect to process your claim.

6. Sale or Promotional Items

Items purchased during a sale or using a promotional code are subject to the same return and refund policy. However, we reserve the right to limit returns or exchanges for certain sale items. Please check the product description for any specific restrictions.

7. Cancellations

You may cancel an order before it is processed for shipping. Please contact us immediately if you wish to cancel your order. If your order has already been shipped, you will need to initiate a return once you receive the product.

8. Customer Service

Our customer service team is available to assist you with any questions or concerns about returns, exchanges, or refunds. Please reach out to us:

Cutiecarenie Customer Service
Email: info@cutiecarenie.com
Phone: (213) 555-0198
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM PST

9. Changes to the Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. Please review this policy periodically to stay informed about our return and refund processes.