Refund and Returns Policy

Effective Date: January 2, 2025

At CutieCarenie, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy explains the conditions and process for returning items and obtaining refunds.

1. Eligibility for Returns

1.1. Return Timeframe:
Items must be returned within 30 days of the delivery date.

1.2. Condition of Items:

  • Items must be unused, undamaged, and in their original packaging with all tags and labels attached.
  • Items that show signs of wear, damage, or alteration are not eligible for returns.

1.3. Non-Returnable Items:
The following items are not eligible for return:

  • Customized or personalized products.
  • Clearance or final sale items.
  • Gift cards.

2. Return Process

2.1. Initiating a Return:
To initiate a return:

  • Email us at info@cutiecarenie.com with your order number, item details, and reason for the return.
  • Our team will provide you with a Return Authorization Number (RAN) and instructions for returning the item.

2.2. Shipping the Return:

  • Pack the item securely to prevent damage during transit.
  • Ship the item to:
    CutieCarenie
    805 Pearl St, Walnut, Iowa (IA), United States
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

3.1. Refund Timeline:
Once we receive and inspect your return, we will process your refund within 7-10 business days.

3.2. Refund Method:
Refunds will be issued to the original payment method used for the purchase. Please note that original shipping costs are non-refundable.

3.3. Defective or Incorrect Items:
If the item is defective or incorrect, we will cover the return shipping costs and provide a full refund or replacement.

4. Exchanges

If you would like to exchange an item:

  • Contact us at info@cutiecarenie.com to check the availability of the replacement item.
  • Follow the return process for the original item.

5. Late or Missing Refunds

If you haven’t received your refund after the stated timeframe:

  • Check your bank account or credit card statement.
  • Contact your payment provider, as processing times may vary.
  • If you still have not received your refund, email us at info@cutiecarenie.com for assistance.

6. Damaged or Lost Returns

CutieCarenie is not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping method and purchasing shipping insurance for high-value items.

7. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

  • Email: info@cutiecarenie.com
  • Phone: (712) 784-3563
  • Address: 805 Pearl St Walnut, Iowa (IA), United States